Accelerate Insurance Brokers | Complaints
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If you have a problem, concern, or complaint about any part of our service, please tell our internal complaints scheme so that our internal complaints scheme can try to fix the problem.


You may contact the internal complaints scheme by:

Contact Name:

Dave Thomas and Scott Campbell


P.O. Box317012 Hobsonville Auckland 0664

Telephone number:

09 524 0450

Email address:

[email protected]

[email protected]


We would welcome the opportunity to rectify any concerns that you might have, but please be advised that you may contact the above if you feel in any way that I have let you down.


If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact the Insurance & Savings Ombudsman. This service will cost you nothing, and will help us resolve any disagreements.


You can contact the Insurance Financial Services Ombudsman Scheme at –


Solnet House Lvl 2/ 70 The Terrace,

Wellington Central, Wellington 6011

Telephone number: 0800 888 202

Email address: info@ifso,nz

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