Getting the Most Out of Your Health Insurance (Southern Cross Insights) - Accelerate

Getting the Most Out of Your Health Insurance (Southern Cross Insights) - Accelerate

2029

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02 Feb Getting the Most Out of Your Health Insurance (Southern Cross Insights)

Posted at 10:58h in Uncategorized by controlshift

Health insurance works best when you actually use the benefits available to you. Southern Cross members, for example, are using their cover more than ever, with 3.8 million claims paid in FY25 and 94% of premiums returned to members as claims. [southerncross.co.nz]

To maximise your policy:

Use the Affiliated Provider network. Southern Cross now partners with 2,500+ contracted providers, giving members predictable pricing and easier approvals. [goodreturns.co.nz]
Check what’s included. Many plans cover specialist visits, imaging, and everyday healthcare that often go unused.
Review your excess. Thousands of members retained cover by adjusting their excess to manage premiums. [goodreturns.co.nz]

A quick annual review can ensure you’re getting full value from the cover you pay for.

In Other News

You may notice a refreshed version of our logo appearing across our communications. After 16 years, we’ve updated it to better reflect who we are today — the same trusted advice, with a look that aligns more closely with our values.

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Big Bull Movers

1765263690

Shweta guided us very well and handled all our insurance needs for the moving company, including trucking and other important coverages. Very professional, helpful, and easy to deal with. Thanks for the great service

pawandeep singh

1764891062

Had a great experience with Shweta from the Accelerate team — her guidance and support were exceptional. Highly recommended!

1764533842

We had an outstanding experience with our insurance advisor Bindu Garikipati. She guided us through both health and life insurance options with genuine care and clarity, making what could have been a confusing process incredibly simple and stress-free. Her support didn’t end once the policies were set up—she also assisted us with our claims, ensuring everything was handled smoothly and efficiently.

It’s rare to find someone so knowledgeable, patient, and truly committed to their clients’ wellbeing. We’re extremely grateful for her help and would highly recommend their services to anyone looking for reliable and professional insurance advice.

1763057079

1762507857

Have looked after life insurance for some 50 years. Not needed to much, however when making enquiries, converting to endowment, or arranging redemption there was never a problem finding my file or taking things forward. Thank you to Dave and the team.

1756274852

Accelerate handled transferring my and my partner's insurance from private to employer-provided. While I do have to be honest and say there were some hiccups, the team responded quickly to any complaints and made things right. Throughout, the team were friendly and detailed in their communication.

Anthony Franklin

1753387952

1750973589

Bindu Garikipati is a fantastic consultant, very helpful and professional. She kept me informed throughout the entire process and really made the effort and took the time to find the best insurance suitable to my needs. Much appreciation.

1748938159

Bindu, Scott and the team are fantastic. I have worked with the Accelerate over the last 9 years would highly recommend them. They are professional and the Southern Cross onboarding experience and account management with them is superb.

1748566087

Really happy with the service from Accelerate. Mitch Donnell and the team were professional, responsive, and truly cared about finding the best coverage to suit my needs. They made the process simple and stress-free. Totally recommend them!

1747301368

I have just had the pleasure of dealing with Josh Eade at Accelerate. I had an issue and Josh went over and above normal customer service to ensure my issue was fixed. I was so impressed with his professionalism and his wonderful manner making sure I felt like a valued customer.

Marguerita Muirhead

1746927744

Our agent Scott has been amazing. He was so supportive and guided us every step of the way, as we made our insurance claims. He offered very sound advice. I would recommend Scott and Accelerate to anyone needing an insurance agent.

1746758377

Holly has been great in helping us with our insurance issues, great comms and very quick and efficient. Would recommend.

1739344550

Holly and her team are brilliant. They are fast, efficient and always helpful. They save so many headaches, dealing with the insurance company on my behalf for both policy renewals and claims. I highly recommend their services.

1731397163

We have been using Accelerate for our personal insurance coverage for years and can highly recommend Scott and the team at Accelerate for their in-depth knowledge and efficient service.

1728337803

Dave Thomas at Accelerate has been an incredible financial advisor for my husband, myself, and my business. He listens attentively, explains complex concepts in a way that’s easy to understand, and always provides advice that suits our unique needs. Dave is not only knowledgeable and trustworthy but also has a fantastic sense of humour, making every interaction enjoyable. We’ve benefited immensely from his guidance over the years. Highly recommend!!

1727733385

Holly, Scott and the team at Accelerate are excellent to deal with. They answer telephone calls and emails quickly and efficiently. Jared has managed and looked after our insurances for years. Would highly recommend Accelerate and the team.

1727654559

If you want someone reliable trustworthy honest and a really good guy, who challenges your thinking you simply can’t beat Jared and his team. Awesome service and truly nice people. Thanks for all you’ve done for us in the last 17yrs and for the future!

1721256272

Thank you Holly for your assistance in making my insurance claim.
Your support, knowledge and assistance in completing and receiving the insurance payout was fantastic

1720998772

I have used Accelerate for our insurance needs for many years now.
I have found them extremely efficient and quick to respond to enquiries. Very professional and I wouldn't hesitate to recommend them.

Angela Phillips

1718580947

I can highly recommend Bindu from Accelerate Me for financial advice. She took her time to understand my personal situation, patiently answered many questions and took care of everything that had to do with my life, income, trauma insurance and Kiwisaver, saving me from a ton of headaches. Thank you!

1717727739

Highly recommend Holly and the team at Accelerate. Great advise and assistance with getting our insurance policies updated and in place on renewal. We recently had to make a claim and the entire process was smooth and straight forward, and Holly continued following up until all resolved. Thanks again!

1716776673

I've been a customer for 10+ years with Accelerate. They've made sure my insurance needs and that of my family have always been meet even with these ever changing times. All of my queries wether is be a contents, car, medical claims are answered promptly and in plain English. I don't ever feel like I'm just a number I get personal tailored service to meet my needs. Accelerate take the stress and confusion out of insurance and it's claim / renewing process. Ive never felt the need to move my business to another provider, if your after efficient honest easy to understand insurance with prompt replies and amazing customer service I'd highly recommend Accelerate they are a one stop shop and definitely work for you and your needs.. Thank you Accelerate Dave, Holly and the team here's to many more years of business... keep up the great work 👍..

1595928552

I have been a customer of accelerate for 7 years now. I have had a few reviews from other advisers in that time all coming in much the same price wise. The reason why I choose to stay with Jared at accelerate is the easiness of new policies and claims. I barely have to lift a pen to a policy form and with the few claims we have had I have not had to chase anything up, Jared takes care of this and in my opinion goes above and beyond every time. These two reasons to me are what are important in a broker. Running small business it take the stress out of forms and saving time making claims happen.

Courtney Clarke

1591730568

I have been a client of Jared and the team for over 25 years for both personal and business insurance. Good advise and prompt service highly recommend.

1590368368

I was looking for a trusted life insurance provider for my family. Scott and his team were very helpful and were able to find me the perfect provider. I would recommend to anyone looking for quality life insurance.

1552607815

Scott and his team have provided my family as well my business with our insurance needs for the last five years.

I find them to be both practical and efficient with a strong commercial outlook and focus. They know the insurance industry well and provide an excellent service with wonderful advice.

Highly recommend.

1552603867

Accelerate has run an employee wellness and insurance program at Abodo for over 10 years, very happy with the personal service.

1552537240

It took 17 days for Accelerate Directors and Authorised Financial Advisors, Jared Fenwick & Scott Campbell, to provide me the most basic of professional courtesy of a response, (or even a receipt of acknowledgement), of my email where I raised very valid concerns with Accelerate in regards to their business methods as result of the departure of our very long-term professional, efficient and hardworking senior General Insurance Advisor and Client Manager, Elaine, (who always responded promptly to all emails and phone calls), who departed Accelerate 25/2/2019. I requested very basic information from Accelerate so I could make an informed decision whether to stay with Accelerate or take my business elsewhere to a place of my choice instead of being assigned to someone I had no knowledge of without even the basic courtesy of an introductory email from the directors of Accelerate. Accelerates response was finally made only after I informed them that if the prior response requested was not provided within 48 hours the matter would be taken further. Finally, after 17 days delay, I received an email with, "apologies for delay in Accelerate responding", "I apologize for the lack of communication". No explanation, no communication. I have found the actions of Accelerate, Jared and Scott to be discourteous, unreliable and lacking in honesty and integrity with failings in providing their very, very long-term client who has referred many clients to Accelerate over the years to be lacking in the most basic of care and very disrespectful. As result I was left with no choice but to remove all our business with Accelerate and advise all my clients referred to them over the many years to also do so. I also personally know that mine is not an isolated issue of this same nature with Accelerate post the departure of Elaine. Accelerate, without Elaine caring for us, is not a business I wish to either use myself or endorse in any manner going forward. I would recommend anyone having the same issues I have experienced with Accelerate to contact FMA (Financial Market Authority) for advice on how to proceed. If they devalue a very long-termclient who has referred many of my clients to them, what would they do to any new client even considering their business.

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I've been with Accelerate for nearly 10 years and they have have been great. I've had my flat broken into and my car crashed into and the team at Accelerate were the best to deal with. They took control and helped me to sort though everything, giving me good honest advice. Definitely recommend using this team.

Charlene Kruger

1529898754

Elaine has been simply amazing to deal with. She is a very good listener and very patient with us. Elaine understood our needs and was able to provide excellent solutions. She explained things to us in simple language without overwhelming us with details. We have been very satisfied with the products we've purchased and we are happy to recommend her service to anyone.

1460510956

I have had the good fortune to be looked after by the team at Accelerate for longer than I can remember. Nothing has been too much trouble, particularly in respect of accommodating some of our "outside the box" requirements. Worthy of special mention is Elaine Botha; not only has she been diligently proactive in respect of suggested improvements, she has also demonstrated most reassuring calmness and composure when we've had the odd "oops". Five stars not really an adequate rating....